Have a question? Here's some of the things we get asked the most. Can't find the answer to what you're looking for? Send us a line on info@elevenaustralia.com and we'll get back to you. 

I NOSTRI ingredienti

We’re happy to let you know that we have a range of styling products, shampoos, conditioners and treatments that are suitable for our vegan customers, however our whole range isn’t vegan. You can find our list of vegan-friendly products here.

The only animal products we have in our range are high-quality silk amino acids sourced from silk worms, lanolin sourced from sheep’s wool and beeswax. The animals are not harmed in the process, which is one of the reasons why we’re an accredited PETA cruelty-free company.

Apart from products that contain hydrolysed wheat protein to boost volume and condition fine hair, every other product in our range is gluten-free. Find the full list of gluten-free products on our website here.

Yes! All ELEVEN Australia products are paraben free.

Potresti aver sentito l’espressione "clean beauty” (bellezza pulita), in particolare negli ultimi due anni. Mentre gli ingredienti sono regolamentati, questo concetto non lo è e ci sono varie definizioni di “bellezza pulita” . La nostra è molto semplice.

Per quanto riguarda gli ingredienti dei nostri prodotti, rispettiamo le normative internazionali, il che significa che se un ingrediente è proibito o ritenuto pericoloso dalle autorità, ci assicuriamo che i nostri prodotti non lo contengano. Alcuni ingredienti hanno una brutta fama, ma va ricordato che se sono conformi a livello internazionale, servono ad uno scopo, che è quello di garantire che i prodotti si mantengano sicuri ed efficaci.

In caso di dubbi su qualche ingrediente, contattaci e saremo lieti fornirti tutte le informazioni.

Great question. Some of our products contain silicones which are derived from sand. Silicones are vegan and gluten free. They are lightweight and non-greasy and help to soften, detangle, protect from heat, reduce frizz, provide shine, and much more! They are effective at very low concentrations and are easily removed from shampooing the hair.

L'olio di palma puro non è un ingrediente che utilizziamo nei nostri prodotti, tuttavia alcuni degli ingredienti che utilizziamo contengono olio di palma. Per questi ingredienti, chiediamo al fornitore il certificato RSPO (tavola rotonda per l’olio di palma sostenibile), che garantisce che vengono prodotti senza danni all’ambiente. Ciò certifica che l'olio di palma utilizzato proviene solo da coltivazioni di palme sostenibili.

None of the products in our range use synthetic proteins. We use natural proteins derived from soy and plants.

Sì. L'alcol nei prodotti per capelli è disponibile in molte forme e svolge vari ruoli, dall'idratazione alla levigatura, e aiuta a stabilizzare e preservare i prodotti stessi. Come l'acqua, funge anche da solvente per trasportare altri ingredienti nei capelli.

Quando abbiamo progettato le nostre spazzole, volevamo qualcosa che condizionasse i capelli, fornendo allo stesso tempo un grande controllo durante lo styling. Usiamo una combinazione di setole di cinghiale Cruelty Free per il condizionamento e di setole di nylon per il controllo.

Quando è possibile, amiamo usare ingredienti nativi australiani come il quandong, il lime deserto e i semi di acacia nel trattamento Miracle Hair Treatment oppure l’olio di noci di macadamia australiane nel trattamento Keep My Colour Treatment Blonde.

Sfortunatamente, l'Australia non produce tutti gli ingredienti di cui abbiamo bisogno, motivo per cui utilizziamo anche ingredienti di altri paesi.

All products are pH balanced to the hair, scalp and skin. Our shampoos are between 5.5-6.5, which helps open the cuticle, while our conditioners and treatments range between 3.0-4.5 help close the cuticle and seal the hair.

We use a mix of synthetic and natural fragrances throughout our products. We have found that sometimes natural fragrances can cause more reactions as opposed to synthetic fragrances as synthetic fragrances usually contain less allergens, however with all of our products we always recommend doing a patch test first prior to use so you can ensure the products are safe and suited to your skin and hair.

Our bottles, tubs and cans are 100% recyclable, the way you recycle these will differ by region, so always best to check your local guidelines.

There’s no denying that blonde hair is often in need of extra hydration. Our blue-based treatment is rich in macadamia oil to moisturise and condition hair, leaving hair with a healthy shine.


Our products undergo extensive safety reviews and testing to assure they are safe for their intended uses,  we have no information that would indicate that our products are unsafe for use during pregnancy or breastfeeding.  However because pregnancy and breastfeeding are medical conditions, we always recommend that you verify with your doctors what products are appropriate for use.

We have tested our products on Keratin treated hair and while safe to use we recommend checking with your Keratin brand as to what is safest on their product as each formula may require specific after care.

Sì, tutti i prodotti di ELEVEN Australia sono sicuri da usare sui capelli colorati. La nostra combinazione brevettata di Trideceth-9, PG-Amodimeticone e Trideceth-12 protegge il colore dallo sbiadimento. Anche in caso di utilizzo di solfati, questa combinazione di ingredienti protegge dalla perdita di colore.

Regular pool time can be trying on your hair, resulting in dry and damaged hair. Keep it healthy and fresh with Miracle Hair Treatment – a daily leave-in treatment rich in desert lime, quandong and silk amino acids.

Il colore delle nostre cinque confezioni per lo styling ELEVEN Australia, che conoscete e apprezzate, è stato aggiornato. Man mano che le confezioni esistenti andranno esaurite, verranno sostituite con nuove confezioni robuste, audaci e colorate.

Le formulazioni e le prestazioni dei prodotti rimangono le stesse - incluso tutto ciò che serve e niente di superfluo! L'unica differenza? I nuovi colori. Come mai? Faranno un effetto migliore sullo scaffale in bagno o nella borsa da palestra!

Our products are suitable with most types of hair extensions, however we always recommend double checking with your hair extension manufacturer first.

Our Smooth & Shine Anti Frizz Serum contains a range of organic argan oil to provide heat protection. For optimum heat protection, we recommend prepping the hair with Miracle Hair Treatment before heat styling, as it’s lightweight and suitable to all hair types.

Our Miracle Hair Treatment protects up to 220°C degrees of heat with tools.

Our treatments are fast acting and don’t need to be in your hair more than a few minutes at time to receive their maximum benefits. If your hair needs a little extra care, try using the masks 2-3 times per week.

Ogni pelle può reagire in modo diverso ad alcuni ingredienti ed alcune fragranze. Un ottimo modo per valutare se i prodotti sono adatti per te è quello di fare un patch test: basta applicare una piccola quantità di prodotto sul polso e attendere 20 minuti per vedere come reagisce la pelle.

Consigliamo anche di consultare il parrucchiere per stabilire la combinazione di prodotti migliore, prima di rivolgersi al medico per testare le allergie.

If the Miracle Treatment is applied after washing and as per the instructions, the heat protection should be effective until the next time the hair is wet, washed or something has been added to it such as a serum or spray.


Siamo lieti di comunicare che tutta la nostra gamma è senza SLS e SLES! Grazie alla tecnologia aggiornata alla fine del 2020
siamo riusciti a produrre nuovi shampoo senza SLS & SLES. Tutti i nostri prodotti sono privi di questi ingredienti.

Easy, each shampoo will have an SF symbol on the front of each bottle.

Expect the same creaminess and great cleanse as you would from our current shampoos, but if it’s the foamy lather you love, like all sulphate free shampoos you may have to shampoo twice.

“I’ve been using these sulphate-free formulas for some time now. While all my clients love our current shampoos, I’m excited to share that their favourite are now sulphate free.” – Joey Scandizzo, Co-Creative Director of ELEVEN Australia.

Shipping and Returns

All orders made on weekdays before 12pm will be shipped within 24 hours from our warehouse in Melbourne, Victoria.

Orders placed with Express Shipping can be expected for estimated delivery within 2-3 business days Australia Wide.
Orders places with Standard Shipping can be expected for estimated delivery within 3-6 business days Australia wide.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us (please see below email address) with your name and order number, and we will look into this for you.
For enquiries within Australia: info@elevenaustralia.com

Due to hygiene and safety concerns, we do not accept exchanges or refunds unless they were damaged or faulty when purchased. In the event that your order arrives damaged in any way, please email us within 3 days of receiving your order, with your order number and a photo of the item's condition. We will address these on a case-by-case basis and will make sure we offer you a satisfactory solution.

If you have an issue with your order please contact us and we can look into this further and where appropriate will provide a refund or exchange. To get in touch please contacts us at info@elevenaustralia.com